An USPS Tracking Number (Formerly identified as USPS delivery confirmation number) will usually be available for most domestic orders within 24 hours after shipment. It is not normal for a tracking number to not be logged into the system, however in some cases, due to internal electronic malfunction with the USPS Tracking system, it has been known to happen from time to time. We, CDI Marketing are not responsible for any issues concerning the USPS Tracking System, and are unable to fix, correct, or affect the tracking system in any way shape or form. Any and all tracking information shown on our website, or that of the USPS, is information obtained from the USPS Tracking System, and the sole responsibility of the USPS.

Shipping charges to the Continental United States, Alaska, Hawaii, Puerto Rico, APO & FPO addresseses are based on weight, dimensional package size, handling charge and delivery location distance from point of shipping.

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Our prices do not include International Taxes, Value-added or based taxes, miscellaneous fees, Duties, Brokerage or Customs fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs Office or taxing authority. Failure to pay such duties, taxes, or fee's can and may result in additional fines, fee's, duties, or taxes.

In most cases, failure to pay such duties, taxes, or fees will result in non-delivery of your package, and the package being "Returned to Sender" back to us, discarded or abandoned.

In the event that a package is received back by us for failure to pay such duties, taxes, or fees upon delivery, we will do our best to contact you immediately and let you know what has happened, and to offer you the following options;

Reshipment - In order to have the package reshipped, the purchaser must meet the following requirements. Purchaser is required to pay the S&H for the order or portion thereof, being re-shipped, and upon receipt of such payment, we shall re-ship the package in accordance with the original shipping method.

Abandon - At the purchasers request, the order or portion thereof, returned to us, shall be abandoned, and sent to the USPS Dead mail center where it shall be disposed of. Pictures of the abandoned package and its contents shall be retained by us. No refund of any amount paid shall be made, and by choosing the option to abandon your package, you understand it will not be available to be reshipped at a later time.

Restock - At the purchasers request, the order or portion thereof, returned to us, shall be restocked if possible, and the purchaser shall be issued a merchandise credit equal to the purchase price of the returned items, minus the restocking fee, and not including any portion of any other charge or fee such as insurance, S&H, or signature confirmation fees.

You agree, that if we are not able to contact you for a determination of what you would like us to do with your package, within seven (7) business days, the items returned to us shall be restocked IAW our restocking policy.

You agree, that in the event that a package is delivered, and such duties, taxes or fees are not paid by the purchaser at the time of delivery, you, the purchaser, shall make every effort possible to pay such duties, taxes or fees before the transportation company, customs office, or taxing authority can levy such taxes, duties or fees, upon the shipper.

You further agree that if such taxes, duties or fees, are levyed upon the shipper, the shipper shall submit copies of such invoices stating the taxes, duties, or fees levyed by which authority, and subsequently you give permission for such taxes, duties, or fees to be charged to your original payment method. An additional Convenience fee of $15.00 USD will be charged to your payment method at such time, since this payment of duties, taxes and fees, are not normally paid via such payment channels.

Please keep these terms and conditions in mind when purchasing items, or placing orders to be shipped outside the United States of America.

We offer a few different International Shipping Options;

1. Direct to the Customer Via United States Postal Service (USPS). Price and transit time dependent on shipping method, weight of package, dimensional package size, handling charge, and distance between point of shipping and destination address. Usually 3- 45 Days transit time dependent on mail class chosen.
   
2. Direct to the Customer Via FED-EX International Services. Price and transit time dependent on shipping method, weight of package, dimensional package size, handling charge, and distance between point of shipping and destination address. Usually 3- 45 Days transit time dependent on shipping method chosen. 
3. Through Bongo International. Provides Faster shipping, consolidated purchases, mail and freight forwarding. 2-6 Days Estimated Transit Time. Read about Bongo International and Sign up for an Account in "How to Ship with Bongo International".

Shipping Insurance can be added to any package for an additional charge.
Shipping Insurance is required for all orders that total $50.00 USD or more.

Shipping Insurance is non-refundable. 

By purchasing insurance, the purchaser agrees to the following terms, conditions, definitions and policies; 

For the purposes of identification, the following abbreviations shall be used;

CDI Marketing, its owner(s), and or affiliate(s), shall be known as and referred to as CDI Marketing or CDI.

PIP (Parcel Insurance Plan), a licensed insurance company, used by customers of CDI Marketing in conjunction with the USPS or Fed-Ex, or as the sole insurer of packages shipped through any alternate such shipping services, shall be referred to as the LIC (Licensed Insurance Company).

The United States Postal Service shall be referred to as USPS.

Persons, entities, businesses, and or otherwise customers and purchasers who place an order on any website owned by CDI Marketing, shall be referred to as the Customer(s) or Purchaser(s)

Any company, business, or entity, used to transport, ship, or deliver packages containing an order, shall singly and as a whole, be referred to as Transportation

Tracking or Delivery Confirmation information of any type, showing or indicating delivery of the package(s) containing an order, to the correct City, State, Zip Code, Corresponding Township, Village, Providence, or area, will be considered and referred to as Delivered.

Insurance is not provided by CDI Marketing. CDI Marketing is not an Insurance Company, and will not be held liable, accountable, or responsible, financially, and or otherwise, in any way shape or form,  by the customer, for any situation whatsoever, arising from the transportation, shipment, or delivery of any order placed by its customers. Furthermore, CDI Marketing will not be held liable for any such denial, limitation, or cancellation of coverage by the LIC, or due to a Claim being denied or not honored by the LIC.

Any situation, including but not limited to the following, shall be considered to have happened during shipment, transportation, or delivery of the order, and shall be covered by the LIC, provided the customer purchased insurance at the time of checkout; Damage of any type, in any way shape or form, or any Partial or Complete Loss During Shipment, reported to CDI Marketing, within 24 Hours of Delivery, or Any Non-Delivery which has exceeded the maximum allowable time for delivery by the specific shipping company.

It is the intention of CDI Marketing, to provide its customers with the ability to purchase  insurance from the LIC, on their package(s) for orders placed on any and all websites owner by CDI Marketing. The choice, to purchase insurance, along with the responsibilities, accountability, and liability, financially, and or otherwise, associated with not purchasing insurance, lay solely with the customer. In some cases, CDI marketing shall require that the customer purchase insurance on their order, and the customer agrees to this by placing the order itself, and by paying for such required insurance. If the customer does not want to purchase insurance in any case, the customer is not required to complete their transaction.

The customer agrees that the LIC shall be PIP ( http://www.pipinsure.com ) and or the USPS in cases of automatic indemnity for all packages sent through the USPS and that the LIC shall be Fed-Ex automatic indemnity up to the actual value of the items in such order for all packages sent through Fed-Ex ( www.FedEx.com ).

Once a package is Delivered by Transportation, and Delivery Status is provided, the customer agrees that the package is considered to be "Delivered". The customer agrees that any claim to the validity of such Delivery shall be disputed between the customer and Transportation, or the LIC.

Situations not covered by insurance; Damage reported to CDI marketing more than 24 hours after delivery. Miss Delivery, Miss Routing, Miss Shipping, Shipping and Transportation Errors not previously stated, Address Errors (including orders returned for Insufficient Address, or Unknown Address) Theft after Delivery, Slow Shipping and Transportation, Slow Returns, Non-Returns or Unauthorized Returns, and  Damage due to Nature or outside forces after delivery.

Damage reported to CDI Marketing more than 24 hours after delivery is considered to have happened after delivery, and is the sole responsibility, financially, and or otherwise, of the customer. Damage caused by Nature, such as snow, freezing conditions, Sun warming, water, rain, basically, any condition that affects the package due to it being left at a destination address and not being taken in immediately, is the sole responsibility of the customer.

POSTAL DEFINITIONS:

Miss Delivery is defined as; Delivery to an address other than that which was provided as the shipping address by the customer at the time the order was placed. Unless it can be proven, by way of delivery information, that the package(s) were delivered to the wrong address, the status of Delivered shall stand as valid by the Shipping Company, the LIC and CDI Marketing.  

Miss Routing is defined as; Transporting of the Package(s) to an address other than that which was provided as the shipping address by the customer at the time the order was placed. When a package is Miss Routed, it often delays the delivery of that package, but more often than not, the package does eventually make it to the correct destination address. If the package is not eventually delivered, it will be treated as Lost During Shipment.

Miss Shipping is defined as; Shipping of the Package(s) to an address other than that which was provided as the shipping address by the customer at the time the order was placed. When a package is Miss Shipped, it is often the result of incorrect address information being given to CDI Marketing  at the time the order is placed. The USPS address verification system may then attempt to Auto-correct the address, resulting in a valid address which is different than the incorrect address given at the time the order was placed, or may result in an incorrect or insufficient address being placed on the label. In either case, it is the customers responsibility to submit the correct delivery address information in the correct format at the time of check out.

CDI Marketing will attempt to correct address errors, and incorrect address submissions by customers, however, if for any reason, the correction does not take in the system, or the package(s) are sent to an incorrect or invalid address, it is ultimately the responsibility, financially, and or otherwise, of the customer, and any loss that arises from such a situation, shall be the sole responsibility of the customer. Note: We ask that customers PLEASE make 100% sure that the address you submit to the system, be the correct USPS verifiable address. If you are unsure of a ship to address, please wait to place the order. If such a situation is found out after the order is placed, please contact us as soon as possible, and we will attempt to correct the situation, but ultimately, the customer is responsible for the package, should it not be possible to correct the address, for any reason.

Unauthorized Returns, Refusals, and Credit Card Charge Back Attempts, shall be considered for all intents and purposes, acts of fraud, and shall be vigorously pursued to the full extent of the law. Honest people contact, communicate, and work out issues in accordance with website policies and regulations. Total disregard for such policies and attempts to force certain actions or outcomes without following proper insurance guidelines, or procedures, shall be reported to ISP providers, Credit Card Companies, and local law enforcement.

In the event that a package is lost during Shipment, (Meaning the MAXIMUM time for reasonable delivery of the item has expired. 21 days for Domestic Shipments, 45 days for International Shipments) the customer agrees to contact CDI Marketing via email, and submit any information required by the LIC, and honor the determination by the LIC in order to facilitate a quick and speedy claim resolution.

In the event that a packages contents are found to be damaged upon delivery, the customer agrees to do the following

Shipments received Via Fed-Ex;

1. Contact CDI Marketing within 24 hours of delivery via Email, describing the damage in detail to the shipping container, and items in the package. Please keep in mind, your email will be forwarded to Fed-Ex for review. Blaming the Shipper, or trying to indemnify the Shipper, will only invalidate your claim as the Shipper (CDI Marketing) is not held responsible for any damage found upon arrival. Orders are packaged and shipped in accordance with what Fed-Ex requires.
2. Contact CDI Marketing via Phone to confirm receipt of the Email, and to inform a staff member of your Fed-Ex Insurance Claim.
3. If required, provide pictures of said damage and shipping and packaging materials via Email as required by FED-Ex.
4. Retain the Damaged merchandise, including all packaging and packing materials until such time as the Claim is honored, or Fed-Ex comes to confiscate the broken merchandise.

1. Contact CDI Marketing within 24 hours of delivery via Email, describing the damage in detail to the shipping container, and items in the package. Please keep in mind, your email will be forwarded to the LIC for review. Blaming the Shipper, or trying to indemnify the Shipper, will only invalidate your claim as the Shipper (CDI Marketing) is not held responsible for any damage found upon arrival. Orders are packaged and shipped in accordance with what the LIC requires.
2. Contact CDI Marketing via Phone to confirm receipt of the Email, and to inform a staff member of your Insurance Claim.
3. If required, provide pictures of said damage and shipping and packaging materials via Email as required by the LIC.

In the event of any claim, CDI Marketing will not be held, financially and or otherwise, responsible for the actions or inaction of any other party related to the shipment, transportation, or delivery of any order, and or subsequent claim. The purchaser agrees that the final determination by the LIC to honor or deny a claim, in part or whole, shall be final and the purchaser will have no recourse. Any appeals of the claim shall be the sole financial and or otherwise responsibility of the purchaser.

In the event of damage, if the customer does not have the ability or facilities to take pictures of the shipping container, packing or the damage to the item, they may opt to submit the Claim without pictures, and return the item to CDI Marketing, who will take pictures of the damaged item, packing and shipping container upon receipt, and submit them to the LIC, UNLESS the package was shipped Via Fed-Ex.

Claims Honored;

Provided that Fed-Ex or PIP honors any claim for damage or loss, the following rules shall apply as per the reshipment, or reimbursement of such claim.

• If the Purchaser did NOT pay for Insurance on their order, CDI Marketing, and the LIC will NOT Cover the cost of the S&H, Taxes, or Insurance monies paid by the purchaser. Under these circumstances, whether the shipment is Lost or Damaged during shipment, the purchaser might be covered under CDI Marketing's Blanket Liability Insurance Plan with PIP for the Merchandise's Original Purchase Price. If so, and the claim is honored, the customer will receive reimbursement via Merchandise Credit for the Items original Purchase Price. The customer may then use that credit towards a new order to facilitate replacement, or may use the credit in any way they wish, In accordance with our website policies.
• If the Original item/order was lost in shipment, and the claim is honored, a replacement item/order shall be shipped if possible. In some cases, due to the limited edition and availability of specific items, a replacement may not be financially viable, or physically possible. Under these circumstances, a Merchandise Credit shall be issued for the Original Purchase Price of the damaged Merchandise Plus associated S&H, and Taxes.
• If the Original item/order was damaged in shipment, and the claim is honored, a replacement item/order shall be shipped if possible. In some cases, due to the limited edition and availability of specific items, a replacement may not be financially viable, or physically possible. Under these circumstances, a Merchandise Credit shall be issued for the Original Purchase Price of the damaged Merchandise Plus associated S&H, and Taxes.

Definitions:

Loss During Shipment, and Non-Delivery; Any package that is not delivered within the expected allowable delivery time after the date of sending, dependant on physical location. An insurance claim made for Loss During Shipment cannot be made before the expected allowable delivery time after the date of sending, as specified below.

Continental US Allow at least 21 days after sending date for delivery, before a claim of loss can be filed.

Alaska, Hawaii, Puerto Rico, the US Virgin islands Allow at least 35 days after sending date for delivery, before a claim of loss can be filed.