We have found the way to accomplish both of our goals, is to deal with the issues we can affect in a positive manner, and unfortunately, this means disregarding the issues we cannot affect or have no control over.
1.) Email notifications; Yahoo and Gmail, have followed in the steps of old time email providers; Earthlink, and SBCglobal. These steps include automatically sending all emails generated by our company to our customers SPAM folders, or deleting them altogether without notification. Another step is requiring active secondary credentials meaning each email sent must be personally typed, not computer generated, and requires a unique code to be entered by the sender in order for the email to be received by the recipient. Due to these issues, and our inability to pay hundreds of people to hand type emails for status notifications, and shipping information, we have decided to leave our email system intact, and allow the system itself to send emails as usual. The customers ability to receive those emails, remains with the customers selection of their email provider, and their own personal decisions. Adding our company as a preferred sender of emails sometimes helps, but not always. If you want to receive emails from our company, and are not currently doing so, you will need to contact your email provider and address the situation with them, as we have no control over their company.
2.) Terms and conditions, website guidelines, etc; It is very common in today's society, for customers, and even people entering into legally binding governmental contracts, to simply overlook, misread, or generally dismiss, anything in writing. We however, feel that written communication is the best form of communications, as it leaves a permanent record of what was said, and how, and in some cases, why. Many disagreements have been avoided by simply reading what one has agreed to, or is agreeing to, before doing so. As such, we provide written or typed communication, and we provide it for the intent and purpose for you to read, and agree to. It is each customers personal decision whether to read such information provided, but if the customer chooses not to read the information provided, we are in no way liable, responsible, or accountable for the customers action, or inaction. In short, you cannot complain that you didn't know something because you chose not to read it.
3.) Stock status information at time of checkout; Our system works like any other website. If you place an item in your shopping basket and it says "in stock", then it is in stock at the time you placed it in your basket, not at the time you made payment, and not at the time the order was completed. Items are only removed from your basket, and a notification made, if the item cannot, or is not, on order directly from the supplier. Otherwise, if the item is on order, or can be ordered, your order will be completed, and the item may state "in stock" when in reality, someone completed their purchase just before you, and has obtained the in stock item for their order.
We use a variety of stocking comments, giving customers some idea as to the availability of the items they are purchasing. Always, a customers decision to purchase an item should not hinge on whether someone else can purchase the same item afterwards.
For example : "I want to know how many you have. I only want one, but I want to make sure I'm buying the VERY LAST ONE YOU HAVE." This mentality is not something we can affect, and we cannot control this. Only people purchasing, who choose not to return an item, can reduce our stock.
LAST ONE IN STOCK; Means, for all intents and purposes, we only have ONE in stock.
LAST IN STOCK; Means, we do not anticipate receiving more of this item in stock. the quantity we have in stock at that time, is the last of our stock.
IN STOCK: Means at the time you put the item into your shopping cart, at least 1 of the item you are purchasing is in stock.
Add me to the waiting list; Means we anticipate getting more stock of that item, but we do not know when, how much, or if the item will be changed in any effect.