Artists Prints, Posters, Canvases, Giclees, paintings, sculptures, mini-frames, and custom made art items are all covered under this section.
FLAT SHIPPED PRINTS.
- Most "prints" come pre-mounted, most times by the artists themselves, on cheap, inexpensive, foam backing boards.
- Matting is often simple, with a square design, although some artists have started doing more elaborate designs as the price of matting has come down a lot in recent years. It is, after all, simply, cut paper.
- Foam backing board costs approx $1 per square foot (We're being generous. a 6-foot section 2 feet wide can be purchased for $6.00) so our approximation is double the current day value. A 16 x 20 print covers approx 2.22 feet of area and a replacement foam board can be obtained at any local hobby and craft store for approx the same cost or less. For this reason, any damage to Foam Backing Boards upon arrival of your product, with evidence provided, will result in an immediate refund of $2.50 per damaged backing board, so they may be replaced at the purchaser's leisure.
- Prints purchased from our website do not state that they are mounted on foam backing boards. We include them for free since they are already a part of the product when we purchase them from the supplier. We are not advertising the foam backing board, nor are we picturing the foam backing board in our listings. There is no guarantee of the condition of the foam backing board included with any print, and in many cases, the foam backing boards used by artists may already have creases in the backing board before the print and matting is affixed. We compensate our customers for bent or creased foam backing boards because we take pride in our level of customer service.
- Actual visible damage to the paper print portion of any print shall be viewed as claimable damage and an insurance claim will be required in order for the customer to receive any level of compensation for such damage.
- Actual visible damage to the matting portion of any print shall be considered on a case by case basis, whether the damage is significant enough to warrant an insurance claim, or whether immediate compensation for matting replacement at the customers leisure should be offered. Matting is not copywrite protected and can be created and adjusted or replaced by any one at any time. Damage to the outer edge of the matting, up to 1 and 1/2 inches inward, an area that is normally covered and hidden by any framing of the print, may be deemed negligible in most cases. Again, we will take this information into consideration before filing any claims to the contrary.
- Most posters, prints, canvases or gicless (referred to as "rolls" come pre-rolled with a significant field of "extra" material along the edge. Because the roll is usually rolled top to bottom, and the width of the roll is shorter than the length of the tube, some end to end motion may occur during shipment. Some minor, considered insignificant, damage may occur to the outer edge of the roll during shipment. This area of the roll should be utilized for mounting or hidden by a frame, matting, or some other obstruction. It is not considered a piece of, nor is it of significnat value to, the body of the print. Damages to the outer edges of the roll will not be reimbursed by any means.
- In some cases, if the width of the roll is significantly shorter than the length of the tube, a rolling paper may be included or a smaller tube will be utilized for shipping. The presence of a rolling paper is to disuade damage to the body of the roll. If a roll does not have a significant enough margin for expected minor damages to occur without loss to the whole piece, a rolling paper may be included. Rolling papers are not covered by insurance, they are not part of the body of the roll, nor are they reimburseable.
- Shipping tubes are also not reimburseable. They are designed with the purpose of protecting the roll during shipment, and to affix postage and label to. Any damages to the shipping tube shall not be considered damage to the roll, but may be used to support any such damages apparent to the body of the roll upon delivery.