FRAUD
Florida Statues 812.017 Use of a fraudulently obtained or false receipt.

• (1) Any person who requests a refund of merchandise, money, or any other thing of value through the use of a fraudulently obtained receipt or false receipt commits a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083.
• (2) Any person who obtains merchandise, money, or any other thing of value through the use of a fraudulently obtained receipt or false receipt commits a misdemeanor of the first degree, punishable as provided in s. 775.082 or s. 775.083.

RETURN FRAUD IN FLORIDA
The Florida statutes define return fraud as obtaining or using any receipt in a fraudulent manner. The definition is intentionally vague so that it encompases the most circumstances that could be considered return fraud.

• The most common type of return fraud is when a person makes a purchase and uses the receipt from that item to return an item of lesser value. This is fraud, and fraud is a crime.
• People that engage in ‘wardrobing’ or ‘free renting,’ are also committing return fraud. This is when a person makes a purchase, uses it for a short time, and then returns it for a full refund.
• Returning stolen merchandise for a refund is also considered return fraud.
• Switch fraud is another type of return fraud. This is when someone owns a product that has broken. They purchase another identical product, and then return the broken one to the store, in order to obtain a full refund and keeps the new purchase for free. This is considered switch fraud.
• Insurance fraud is often used in conjunction with switch fraud. This is when the purchaser seeks to use the insurance claims process through the shipper, in order to receive a fraudulent refund. This may be done without the shipper even knowing a claim was filed. Most transport companies no longer allow the recipient to file a claim without receiving a signed waiver of rights from the shipper, just in case the shipper has already refunded the customer. Obtaining a fraudulent replacement, refund, or multiple fraudulent refunds this way, is also considered return fraud, and insurance fraud.

These are just a few of the instances that could constitute fraud. Any time a receipt is used fraudulently, including online electronic receipts, it is considered a crime.

CLERICAL ERRORS
In cases where any clerical error has been made, and a dollar or cents amount requires adjustment, we shall endeavor to correct the clerical error through charge or credit to the customer and their financial instruments.

• We will correct clerical errors upon notification, and thorough investigation.
• If a genuine clerical error is discovered, and if that error results in an amount different than that which was displayed, quoted or charged to the customer, we shall take immediate steps to rectify the discrepancy.
• If an error results in an amount owed to the customer and that amount is LESS THAN OR EQUAL TO $24.99 USD, we reserve the right to issue the customer a store credit with our website, as suitable compensation.
• If an error results in an amount owed to the customer and that amount it IN EXCESS of $24.99 ($25.00 ore more), we shall issue a refund back to the customers original form of payment, MINUS any payment acceptance fee that was deducted from the original payment before it was deposited into our account.
• If an error results in an amount due from the customer, we shall request that amount from the customer, or charge the remaining balance to the customer's original payment method, if able. If a customer's financial device does not allow the charge, it does not mean those monies are not owed, and we shall vigorously pursue collection of those monies in whatever capacity we can and to the fullest extent that the law provides.