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Insurance CLAIMS. Nobody likes them. Unfortunately, it seems to be a way of life. Here's the specifics.

  • All claims of damage must be received by us within 24 hours of receipt of your package. Do not call us two months after you've received the item, claiming you just opened it and it was broken. If you do that, we're going to assume you've used it for two months and then broke it, and are trying to scam us for a free replacement.
  • We try to keep our claims process as simple as possible, but insurance companies have requirements, and sometimes ask for additional information. If you do not wish to provide pictures of broken items, sign an affidavit saying you're not trying to commit insurance fraud, or return an item to us, then by all means, have a great day.
  • We insure through the USPS, and Shipinsure. We do not use the jacked up BS that Fed-Ex passes off as insurance. Sorry. We don't.
  • If you do not pay for insurance, pay for the cheapest shipping, and demand we cover your purchase that you claim got broken because we shipped it the way you paid to have it shipped, that's fine with us. We'll cover your purchase, and add your name address and all associated relatives of yours to our wall of shame and never sell to you ever again. You can go rip off someone else.
  • BLANK - I left this line blank for fun.
  • CLAIMS! If you get an item, and it's legitimately BROKEN, then please do the following:
    1. Send an email to [email protected]
      with the following in the subject line: CLAIM - Order # (fill in your order number here)
    2. In the emails body, explain the condition of the item upon receipt, and any other info you think is pertinent. Telling us how all our efforts to send your item in pristine condition equates to "I know It was broken before you shipped it - I can tell", and "Your packing sucks" or "You threw my package over the fence" will probably get a good laugh, but do absolutely no good. So don;t make stuff up. Just state the facts. We'll both be better off that way.
    3. Attach pictures of the damaged item to the email, or stick em right in the body of the email. As long as we get the pics, it should be good. AT LEAST ONE PICTURE IS REQUIRED!!!! Unless they lost your package, then, of course, no pic is required.
  • Once we have your info and pictures, we'll file a claim, and send you a replacement if the same item is in stock. NO you don;t get a choice between a refund, double your money back, triple points on your Amex card, or any other thing you'd like to invent. We send you a replacement, as per these terms and conditions. The only time we refund you is if we cannot send you a replacement. We may also issue you store credit, dependent on the circumstances, which is handled on a case by case basis. If we cannot issue you a refund, we will issue you store credit. There is no other option.
Please Note: FLORIDA LAW REQUIRES ALL RETURNS FOR REFUND, BE RECEIVED BY THE SELLER WITHIN 21 CALENDAR DAYS OF THE DATE OF RECEIPT BY THE CUSTOMER. If you are trying to avoid our insurance policy by just sending something back, and we find this to be the case, we will refuse your return under Florida law. If you have any other questions, please feel free to give our customer service a call. 1-877-296-8793