- We do not manufacture, make, bake, create or concoct any edible or perishable item we sell.
- We do not "Stand By" or guarantee another companies products
- The packaging we receive your item in, is the exact same packaging you will receive your item in from us. We do not repackage or touch your items.
- We do not accept returns, or exchanges of any edible or perishable item. We do not issue refunds, or store credit for any edible or perishable item returned to us, in any situation, including refusals at destination, or returns by the transportation company for any reason.
For a more comprehensive and detailed explanation, please read further.
We do not manufacture, make, bake, create or concoct any edible or perishable item we sell. We are simply buying the items from the Theme Park, and shipping them to the customer. We assume no liability in any way shape or form. The customers purchase with us is at their own risk. The customer assumes all responsibility, accountability, and liability, for the purchase of all edible and perishable goods from our website.
We do not "Stand By" or guarantee another companies products. Since we do not manufacture these items, we do not guarantee their freshness, quality, taste, texture, or anything else having to do with these items. The only thing we guarantee is that we will obtain the product if available at the Theme Park, and ship it to the customer in the condition we receive it. If the item is not available, we reserve the right to remove it from the customers order and ship the remaining items, OR cancel the entire order.
The packaging we receive your item in, is the exact same packaging you will receive your item in from us. We do not repackage or touch your items. We purchase the items, packaged by the Theme Park, or the manufacturer, that supplies them to the Theme Park, and we ship them to you, the customer, in the exact same condition. We assume no liability for damage to the items, or the condition of the items upon arrival to the customer. We will not "repackage" any edible or perishable item. We may add additional packaging to stabilize the product or help cushion it during shipment, but we will not remove the packaging already present, UNDER ANY CIRCUMSTANCES.
We do not accept returns, or exchanges of any edible or perishable item. We do not issue refunds, or store credit for any edible or perishable item returned to us, in any situation, including refusals at destination, or returns by the transportation company for any reason.
We do not guarantee Expiration Dates. We WILL NOT SHIP AN ORDER if the product is within one week of it's expiration date. If the transportation of your item creates a situation where by the product expires before delivery, we assume no liability for this. The Theme Parks produce many items daily that have an expiration date of ten days or less. We are NOT responsible for expired merchandise upon delivery.
We are not responsible for items that arrive to the customer that have been affected by conditions outside of our control. This includes, but it not limited to; Freezing or cooling temperature, heating or melting temperature, Shock or turbulent transportation, rapid expansion or pressure increase, vibration or turbulence, jostling, or settling. These are all common conditions of shipment, transportation, and conditions after delivery. We will not entertain any notion of liability for any of these conditions.
Some of the more common states of items delivered, which we do not cover and are not responsible for, are as follows; Melted chocolates. Either melted in the sun after delivery, or during shipment sitting on a loading dock for the transportation company. Broken Lollipops, vibration and jarring during shipment. Squishy, caramel, chocolate, or candy apples. This is caused by cooling or freezing the item during shipment or after delivery, and then thawing. Grainy or crumbled cookies, crumbly rice crispy treats, and/or grainy frosting. All caused by cooling, vibration, freezing and thawing, or shock. We understand that some of the items sold in the Theme Park as edible, do not taste good. Especially the character cookies that are hard as brick and taste like it too. Buying them from us, is not the time, or the way, to see if you like the cookies. We expect all our customers to know the product before they buy the product.
Lastly, we do not guarantee that the packaging your item arrives in, will be the same as the last time you bought it in the Theme park. The Theme Parks contract out for a variety of edible items. Selma's Bake Shop provides most of the pre-packaged rice crispy treats and cookies to Disney. They put special stickers or paper on some of it, but most of it now says "Selma's" right on it, in the Theme park. The customer's not understanding this relationship between the Theme Park and the manufacturer is not our responsibility, and this is not a valid reason for a return of the product. If you do not want product sold at the Theme Park, that shows the original manufacturers information on it, you can demand the Theme Park stop selling that product in the park, or accept it.