We want to make sure our customers are happy, and that they are getting a good deal. For those reasons, we do price match or provide an after sale adjustment, but these adjustments are done on a case by case basis, and are not guaranteed. Certain circumstances may prevent or prohibit us from applying a price change. We apologize if this is the case.
If you are wondering what circumstances would justify, or prevent, a price adjustment, please see the following. This is a short list, and is by no means a complete list of reasons. For specific circumstances, please feel free to email us at [email protected] with your specific circumstance.
Reasons for a price adjustment.
- If you find the item on one of our competitor's websites, and the item is in stock, ready to ship, and the price listed is the standard everyday price, we urge you to buy that item. We'd hate to lose a sale, but with the number of times we have had customers cite another website's pricing, only to find out that website never had the item in stock or had made a mistake on their pricing, well... you live, and learn.
Reasons we will not offer a price adjustment.
- You bought the item at our price, and after that, another site offered it for a cheaper price. (We do not price match other websites liquidation sale prices, overstock pricing, or lowering the price when a new stock shipment arrives. The price you bought the item for, on our website, is the price you agreed to pay, when you bought the item. It is non-negotiable after purchase.)
- You bought the item at our price because it was the only one in stock. After that time, the item came back into stock on another site at a cheaper price. (One of the reasons so many people have come to rely on us, is due to the fact that 99% of the time, if we say an item is in stock, we have it. We are not infallible, but we do our best.)
- You bought the same item on another website cheaper, but it arrived broken. (Sorry. We do not provide insurance replacement services for items you bought elsewhere.)
Our pricing is dynamic and ever-changing with supply and demand. We strive to stay on the cutting edge, keeping our prices lower than the competition for items that are easily accessible, and comparable for those items that are rare, hard to find, sold out, or scarce.
You might buy an item from us today for $20.00, only to find the price has gone up to $100.00 the very next morning. You would consider yourself lucky and happy to have bought that item when you did! It might be a Limited edition pin that suddenly everyone wants!
But then your friend might buy that same pin for $100.00 and a week later, when the demand dies down, the price might drop back down to $50.00
- Should he demand a price adjustment to get his $50.00 difference?
- Should we demand an additional payment from you for the $80.00 since the next day the price went up to $100.00?
- What about the week after, when the price drops again to $10.00??