CDI Marketing holds customer’s satisfaction as a top priority. If, for any reason, you are unhappy with your purchase, you may return it within 21 days from the date of delivery, for credit towards a future order. All product(s) must be returned in like new (undamaged) condition, in their original dislpay packaging and shipping container(s). All returns must be accompanied by all certificates/paperwork you received with your order. You may request a substitute product or seek an exchange through the RMA (Return Merchandise Authorization) Process. CDI Marketing does not pay for return shipping fees, nor does it give credit for any original order S&H, or insurance premiums.
Exchanges; If a customer is requesting an exchange, they will be responsible for paying the postage for shipment of the item being exchanged for, prior to it's shipment. The amount of postage can usually be estimated prior to the original item being returned, and payment for the exchanged items shipping may be included with the return, or paid in advance, in order to expedite the exchange items shipment.
Damages; Please contact us immediately upon receipt of any damaged goods at [email protected] or call 1-(877) 296-8793 [ internationally 1-(863) 424-8062 ] for damage claim reporting instructions.